There are two different ways to transfer a call:

1. Attended transfer - where you put the caller on hold, dial the person you're transferring to and speak to them, then finally transfer the call to them.
2. Unattended (or 'blind') transfer - where you just send the caller on to the destination number and it will ring on that phone as if the caller had dialled them originally.

Snom Desk Phones

Attended

Press one of the inactive 'line' buttons to access a new line.

Dial the number of the person you are transferring to and press the tick to call.

Speak to the person.

Press the 'transfer' button to connect the caller to the recipient.

If you don't want to transfer them, press the original 'line' button to return to the caller.

Unattended

Press the transfer button

Dial the number of the recipient

Press the 'tick'.

Polycom Desk Phones

An answered call is easily transferred using the 'Transfer' button:

Attended

(Note: Polycom refers to attended transfers as 'consultative' transfers)

This is the default mechanism to transfer a call when the transfer button is pressed.

1. Press (briefly) the transfer button
2. Dial the number of the person you wish to transfer to
3. After announcing who you are putting through, press the softkey (button immediately under the screen)marked 'transfer'

Unattended

• Press and hold the transfer button (note the screen will read 'blind transfer')
• Dial the number of the person you wish to transfer to, and press the softkey marked 'Send'.

Gigaset Cordless Handsets

It is not possible to transfer calls from the Gigaset cordless handsets.

MicroSIP Software

Attended

Note: 'Single call mode' must be unchecked in 'Settings' to allow attended transfers

 

Step 1: Initiate or Answer a Call

Begin by either making or answering a call. The MicroSIP interface should show your active call.

 

Step 2: Place the Call on Hold and Dial Another Number

Next, place your current call on hold by clicking on the 'Hold' button in the control panel. Once the call is on hold, dial the number of the party to whom you wish to transfer the call. This can be an internal or external number.

 

Step 3: Speak to the Intended Receiving Party

Upon dialling the new number, interact with the intended receiving party. Your interface should now display two calls - the original one on hold and your active call with the intended receiving party.

Step 4: Execute the Attended Transfer

While still communicating with the receiving party, navigate back to the control panel. Select the 'Transfer' option and then 'Attended Transfer'. A list of calls will appear. Choose the call that you wish to transfer. After your selection, the call will be transferred to the receiving party.

Prior to executing the transfer, your left panel should reflect that you're connected to two parties. Once the transfer is complete, it will update to display the status of the transferred call.

Unattended

From the call window with the incoming call, click 'Transfer' and select 'Call Transfer'

Enter the number you wish to transfer to and click 'OK'