Articles in this category Configuring a softphone Download and install this program... https://www.microsip.org/downloads (The Lite version is fine) Restricted calling destinations on VoIP At the moment, for most users calls over 50p/min are restricted unless we request a change by Andrews&Arnold on a per-user basis. The calling costs can be found here: Transferring Calls on VoIP phones There are two different ways to transfer a call: Attended transfer - where you put the caller on hold, dial the person you're transferring to and speak to them, then finally transfer the call to them...